Frequently Asked Questions

With the rise of scam websites from overseas targeting Australian consumers - some even copying our product images - we want to assure you of a safe and secure shopping experience.

If you have any concerns, don't hesitate to get in touch with us at:

info@montissier.com 

Via Chat

We also encourage you to visit the following independent website SCAMADVISER https://www.scamadviser.com/

Montissier is an Australian-owned , designed, and operated business based in bayside Melbourne, Victoria.

All orders are packed and dispatched from our Melbourne warehouse, with Free Shipping and Free Returns via Australia Post for secure, trackable delivery.

Every purchase is protected under Australian Consumer Law, and our product quality is reflected in the Customer Reviews on each product page and in our As Seen On section, showcasing real Australian customers wearing our products

Montissier
ABN 26 336 839 856
PO Box 550
Brighton Victoria 3186
Australia

• As a valued VIP member of Montissier, you will have received an email containing a discount code. To take advantage of your exclusive discount, simply locate that email and retrieve the code provided.
• During the checkout process, you will find an allocated field to input the discount code. Enter the code exactly as it appears in the email to ensure it is applied correctly. If you have any issues, please don't hesitate to reach out to our Customer Service Team at info@montissier.com or the chat located in the bottom right of your screen.

• If you've unsubscribed from your VIP membership / email marketing, your discount code will no longer work.  Simply resubscribe and your membership and discount will be re-instated.
• If you have any issues, please don't hesitate to reach out to our Customer Service Team at info@montissier.com or the chat located in the bottom right of your screen.

• Our Size Chart is on every product page and includes conversions for Australian, USA, European, and UK sizing, making it easy for you to find the corresponding size. We recommend using a measuring tape to accurately measure your body according to the guidelines provided in the Size Chart.

• At Montissier, we understand the importance of getting the correct size and colour and ensuring that our customers are completely happy with their purchase.
• We put a great deal of care into the fit & styling of our garments and want to ensure they look exactly as intended for our customers.
• For that reason, Exchanges & Returns are on us. If you need to exchange an item for a different size or if you're not completely satisfied with your purchase, we’ll cover the cost of return shipping. Our aim is to make your shopping experience hassle-free and ensure that you find the perfect fit and style.

• To process an exchange or a return please see our Refund Policy and Returns page. To process a return click on the Exchanges & Returns link in the footer menu.

• At Montissier, we take pride in being an Australian owned and operated business. We ensure that every order is packed with care from our Melbourne warehouse.
• For our Australian customers, we dispatch all orders using Australia Post. We provide a Tracking Number so you can easily trace the progress of your delivery and stay informed about its estimated arrival.
• For our USA customers, we dispatch all orders using DHL or FedEx. We provide a Tracking Number so you can easily trace the progress of your delivery and stay informed about its estimated arrival.
• For our International customers, we dispatch all orders using from Melbourne using DHL or FedEx. We provide a Tracking Number so you can easily trace the progress of your delivery and stay informed about its estimated arrival.

• While all orders are FREE DELIVERY, if you need your order in a hurry, please select EXPRESS POST at checkout for a flat rate fee.

• We now deliver to New Zealand, USA, Europe, UK & Canada. Your order is delivered via DHL or FEDEX with all duties & taxes already paid so your parcel is delivered straight to your door, hassle-free. Freight is calculated at checkout upon inputting your address. The freight forwarder’s Tracking Number will be provided for your tracing purposes. Check our returns policy for any queries on International Returns.

• If you regularly shop online, your details are likely to have been saved by Shop Pay. They will automatically populate on the left side of the checkout page to make the process faster & smoother. However, if you’re choosing to use Afterpay, tick the 'Checkout as a Guest' checkbox at the bottom of that page. You’ll need to manually input your details during the checkout process and once you reach the payment section, you can select Afterpay as your preferred payment method. If you have any issues, please don't hesitate to reach out to our Customer Service Team at info@montissier.com

By using RDS certified down, we ensure our duck down is responsibly sourced from birds already being used for the food industry, making use of a unique by-product that would otherwise go to waste. Not only is down naturally occurring and compostable, but all components from down processing are biodegradable.  It boasts the lowest carbon footprint of any insulation filling, whether natural or synthetic. Synthetic, petroleum-derived insulations are made with the use of finite fossil fuel petroleum and our priority is sustainability.  Our down is sourced from China and the RDS standard guarantees traceability at every stage-from the farm through the supply chain, and then to the final product.   Only items containing down or feathers from a certified source can carry the RDS symbol. Much planning, research and responsibility goes into our products and you are welcome to reach out for any further information atinfo@montissier.com